Widerrufsrecht

Returns & Refund Policy

Last Updated: September 3, 2026

We want you to be satisfied with your purchase. This policy explains our general rules regarding returns, refunds, cancellations, and damaged or incorrect products.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must generally be unused, undamaged, and in substantially the same condition as when it was received. Original packaging, accessories, manuals, and other included items should be returned where applicable.

Please contact our customer service team through the contact information available on this website before returning an item.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible and provide your order details and, where appropriate, photographs showing the issue.

After reviewing the request, we may provide a replacement, refund, or another appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including customized or personalized products, products damaged after delivery, and products that cannot be returned for hygiene or health protection reasons after being opened, where permitted by applicable law.

These exclusions do not affect mandatory consumer rights.

Return Shipping

If a return is required because an incorrect, defective, or damaged product was supplied, reasonable return shipping costs will be handled by us where applicable.

For returns based on personal preference or other reasons not caused by us, customers may be responsible for return shipping costs, subject to applicable law.

Refunds

Once a returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may need to be handled as returns.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.